Frequently Asked Questions

Products

How do I know which insole size to order?

Choose your size based on your shoe size: S (Women 5-7), M (Men 8-10), L (Men 11-13), XL (Men 14+). Our insoles are trim-to-fit — you can always trim them down for a perfect fit.

How long until I feel relief from the insoles?

Most customers report noticeable improvement within 3-7 days of consistent use. For plantar fasciitis, full relief typically takes 2-4 weeks of daily wear.

Is the EMS Foot Massager safe for diabetics?

Consult your doctor before use if you have diabetes or peripheral neuropathy. Generally, low-intensity EMS is safe, but individual medical conditions vary.

Can I use the Callus Remover on wet feet?

Yes! The FootFix Pro Callus Remover is IPX7 waterproof. It actually works better on slightly damp feet — soften your feet first for best results.

Orders & Shipping

When will my order ship?

Orders ship within 1-2 business days. You'll receive a tracking email as soon as your order is picked up.

Do you ship internationally?

Currently we ship within the United States only. International shipping coming soon.

Can I change or cancel my order?

Contact us within 2 hours of placing your order at support@footfix.co and we'll do our best to accommodate changes.

Returns & Guarantee

What's your return policy?

30-day money-back guarantee, no questions asked. Read full return policy.

What if my product arrives damaged?

Email us a photo at support@footfix.co and we'll send a replacement immediately at no charge.