Privacy Policy

Last updated: March 18, 2026

At FootFix ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit footfix.co or make a purchase from us.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
Payment Information: Credit card and payment details are processed securely through our payment provider. We do not store your full payment card details on our servers.
Device & Usage Data: IP address, browser type, pages visited, time spent on site, and referring URLs — collected automatically via cookies and analytics tools.
Communications: Any messages you send us via email or contact forms.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Respond to customer support inquiries
Send marketing emails (only if you opt in)
Improve our website, products, and services
Comply with legal obligations
Prevent fraud and protect our customers

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant ads. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.

We may use third-party analytics tools such as Google Analytics to understand how visitors use our site. These tools may collect data in accordance with their own privacy policies.

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Shipping carriers (to deliver your order)
Payment processors (to handle transactions securely)
Email marketing platforms (if you've opted into our mailing list)
Analytics providers (to improve our website)
Legal authorities (if required by law)

All third-party partners are required to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting and legal purposes.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time (via the unsubscribe link in any email)
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at support@footfix.co.

7. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at support@footfix.co.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

FootFix
Email: support@footfix.co
Website: footfix.co