Shipping policy

FootFix

Shipping Policy

 

Thank you for shopping with FootFix (footfix.co). We are committed to getting your order to you as efficiently as possible. Please review our shipping policy below so you know what to expect after placing your order.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. You will receive an order confirmation email immediately after checkout.

During peak shopping periods (Black Friday, holiday season, major sales events), processing times may extend to 3–5 business days. We will communicate any expected delays on our website or via email.

Please ensure your shipping address is correct at the time of checkout. Once an order enters the fulfillment process, we cannot modify the shipping address. Orders shipped to an incorrect address provided by the customer are not eligible for a refund or reshipment.

2. Shipping Times

FootFix ships to customers across the United States and internationally. Delivery times vary depending on your location. Below are our estimated shipping timeframes after your order has been processed:

 

Destination	Estimated Delivery	Shipping Method
United States	7–15 business days	Standard Shipping
Canada	10–20 business days	Standard Shipping
United Kingdom	10–20 business days	Standard Shipping
Europe	12–25 business days	Standard Shipping
Australia / New Zealand	12–25 business days	Standard Shipping
Rest of World	15–30 business days	Standard Shipping

 

Important: These are estimated timeframes and are not guaranteed delivery dates. Actual delivery times may vary due to factors outside our control, including carrier delays, customs clearance, local postal service conditions, and weather events.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your cart. We frequently offer free shipping promotions, which will be clearly displayed on our website and applied automatically at checkout when available.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please note the following about tracking:

•       Tracking activation: Tracking numbers may take 2–5 business days to become active in the carrier’s system after you receive the confirmation email. This is normal and does not mean your order has not shipped.

•       Tracking updates: Tracking information may not update daily. There may be gaps between scans, especially during international transit. This does not indicate a problem with your shipment.

•       Multiple carriers: Your package may be handled by multiple carriers during transit (e.g., the originating carrier, customs, and your local postal service such as USPS, Royal Mail, or Canada Post). Tracking may transition between carrier systems.

If your tracking has not updated for more than 15 business days, please contact us at support@footfix.co and we will investigate the status of your shipment.

5. Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, and customs fees imposed by your country’s government. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

FootFix has no control over customs policies or additional charges your country may impose. We recommend contacting your local customs office for information about potential charges before placing an international order.

Orders that are refused or returned due to unpaid customs fees are not eligible for a refund of shipping costs.

6. Multiple Items & Split Shipments

If you order multiple items, they may arrive in separate packages and at different times. Each item in your order may ship from a different fulfillment location, which means you may receive multiple tracking numbers. All items will be shipped within the processing window, but arrival times may differ.

Please wait until the latest estimated delivery date for all items before contacting us about a missing item.

7. Undeliverable Packages

Packages may be returned to the sender or marked as undeliverable if:

•       The shipping address provided is incomplete or incorrect.

•       The package is unclaimed at the local post office or delivery point.

•       Delivery was attempted multiple times without success.

•       The package is refused by the recipient or held due to unpaid customs fees.

In the case of an undeliverable package caused by customer error (wrong address, unclaimed, refused), FootFix is not responsible for the loss and a refund will not be issued. If you realize your address is incorrect shortly after placing your order, contact us immediately at support@footfix.co and we will do our best to assist, though changes are not guaranteed once fulfillment has begun.

8. Lost or Missing Packages

If your tracking shows “delivered” but you have not received your package, please take the following steps before contacting us:

•       Check around your delivery area, including porches, mailboxes, garages, and with neighbors.

•       Verify the shipping address on your order confirmation.

•       Contact your local post office or carrier, as the package may be held at a nearby facility.

•       Wait 2–3 additional business days, as packages occasionally show as delivered before the actual final delivery.

If you still cannot locate your package after taking these steps, contact us at support@footfix.co within 15 days of the marked delivery date and we will work with you to resolve the issue per our Refund & Return Policy.

If your tracking does not show delivery and it has been more than 45 business days since your order date, you are eligible for a full refund or reshipment as outlined in our Refund & Return Policy.

9. P.O. Boxes & APO/FPO Addresses

We are able to ship to P.O. Boxes and APO/FPO/DPO military addresses within the United States. Please note that deliveries to these addresses may take longer than standard shipping estimates. Tracking may be limited once the package enters the military or P.O. Box postal system.

10. Shipping Restrictions

Certain countries or regions may have import restrictions that prevent us from shipping to those locations. If we are unable to fulfill your order due to shipping restrictions, we will notify you and issue a full refund.

We currently do not ship to the following regions due to carrier limitations or high loss rates. This list may change over time:

•       Sanctioned countries as defined by U.S. federal regulations

•       Remote territories with no reliable postal infrastructure

11. Contact Us

If you have any questions about your shipment or this shipping policy, please don’t hesitate to reach out:

 

FootFix

Email: k@footfix.co

Website: footfix.co

We typically respond within 1–2 business days.